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All problems and resolutions are centrally reported, assigned, tracked,
documented and reported through our E-Halo Helpdesk System.
E-helpdesk Login
How E-Halo Helpdesk Portal Ensures Customer Care:
Customer Accessibility
E-Helpdesk Portal is developed using .Net technology. This means that through
web parts, our contract customers are able to access a Customer Care edition of
our e-helpdesk system which facilitates problem logs and tracking through their
own web sites. You do not need to invest in your own Call Centre software
solutions.
Efficient Communication & Updates for quicker resolutions
The E-Helpdesk Portal incorporates a comprehensive fault tracking, reporting
system enhanced with effective communication workflow by Email and SMS for
better and faster problem assignments and communication to our engineers.
Engineers on site are also able to perform immediate updates of service actions
while on location thus ensuring all information is timely available.
Ensuring Service Level Agreements
All problems and resolutions are centrally reported, assigned, tracked,
documented and reported within the E-Halo Helpdesk Portal which facilitates
close monitoring and enforcement of SLA by our Customer Care Manager.
Building Customer Knowledge Base
Over time, you can benefit from the E-Helpdesk Portal as it facilitates
reporting of problem trends and solutions. It provides an understanding of your
unique service requirements for improved services and resolutions.
For General Sales Enquiries, please contact Sales@CHASSAsia.com
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