|
In the constant search for service excellence to you, CHASSasia's in 2003
implemented the ultimate solution for call resolution aptly named REMOTE HALO.
Remote Halo is a secure web-based screen-sharing solution that enables full
remote desktop sharing between you and our Specialists.
Empowered to remotely view and control users' computers, our Helpdesk
Specialists are able to deliver real-time support to you, thereby enabling
faster first-time call resolution.
 Remote Halo Login
How Remote Halo Portal Ensures Customer Care:
Instant Support and Resolution as you and our Call Centre Specialist
connect and chat in real time.
Instant Support and Resolution empowers our Call Centre Specialist to
escalate the session to remotely view your computer and share mouse and
keyboard control.
Instant Support and Resolution allows both you and our Call Centre
Specialist to draw and highlight on each other's screens.
Instant Support and Resolution as our Call Centre Specialist is able to send
files to and from you.
Instant Support and Resolution enables our Call Centre Specialist to
send a Web page to you.
Instant Support and Resolution allows our Call Centre Specialist to restart
the your computer and automatically reconnect to the Specialist session
in progress.
Instant Support and Resolution provides continuous contact and seamless
transfer between you and our Specialist when the session requires
escalation.
How Secure is Remote Halo?
At the beginning of a screen-sharing session, you and our Call Centre Specialist
are connected via our communication server. To ensure that only the designated
parties are connected, both parties have to present randomly generated session
keys. The screen data that is passed between customer and support provider
during a session is highly compressed using proprietary technology that can be
view only with Remote HALO software. Adopting Truste compliant privacy
principals, CHASSasia ensures total security by recording each session for
post-incident security and encrypting data with AES 128-bit encryption.
For General
Sales Enquiries, please contact
Sales@CHASSasia.com
|