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Simplify Your Life

Managed Services 

We manage our customers' IT environment so that they can improve operations and reduce expenses. Listed below is what CHASSasia is able to provide under each category.

This is customized based on customers' requirements and signed agreement with us (also subject to country T&Cs). 

 

Service Desk Management*

  • 1st level helpdesk support
  • Single Point of Contact (SPOC)
  • IT Asset Inventory. IMAC
  • Day-to-day technical operation and support via phone, email, instant messaging or remote desktop protocol.
  • Escalation management to uphold escalation process
  • Helpdesk reporting

 *The service level to customers is guided by ITSM practices.

 

 System Management

  • 1st level and 2nd level support on various services:
  • MS Windows, AIX and UNIX Platforms
  • MS Clustering / NLB / DHCP / DNS / NPS
  • VMWare and Microsoft Hyper-V Virtualization
  • Symantec Netbackup / Backup Exec, MS System centre and EMS
  • MS Exchange, SharePoint IBM/HP SAN Storage Solution        
  • Symantec Endpoint Protection
  • Server Hardening and Proactive Optimization and system management 

 

 

Datacenter facilities management

  • Facilities management; Tape media/ Account  management. Fault and performance monitoring.
  • Smart Hand services. Servers Health Check services. Pro-active monitoring
  • 24x7 data center management
  • Migrating & consolidating data centers
  • Delivering a support model that offers round-the-clock physical coverage globally
  • Monitoring/managing client’s IT Infrastructure based on ITIL best practices
  • Tools - HP Openview, Solar Winds, Manage engine, GSX and EG .

 

 

Network Management

  • 8x5 or 24x7 network management monitoring
  • Operate and maintain wireless and wired network and configurations
  • Network resources utilization and monitoring
  • Network security hardening
  • Network access control

 

Database Management

  • 1st level and 2nd level support on:
  • Monitoring and health check
  • Preventive maintenance
  • Production support
  • Problem management
  • Proactive tuning
  • Access management

 

Hardware & Software Management

  • 24x7 onsite hardware parts and labour
  • Twice-yearly preventive maintenance
  • Asset tracking and consulting
  • License management

 

 

 

Contact us today if you have a business need and would like to have a discussion on how we can work together.