This is suitable for larger organizations that demand round-the-clock proactive monitoring and support for their 0365 across multiple countries and consists of:
Elevated Support with faster response and updates on status on open cases compared to Microsoft’s O365 standard support .
Proactive alerts if any issues arise (for faster resolution)
Round-the-clock monitoring of your O365 and ADFS service
Best for Organizations with Multiple locations accessing to O365.??? [not sure where this is for..]
We provide 24x7x 4 Tier 2 Incident Support for your Office 365, inclusive of ADFS on Auzre.
Elevated Microsoft Support:
CHASSasia’s O365 Insights Care Team is backed by Microsoft’s Signature Cloud Program which allows CHASSasia to bypass Microsoft’s tier 1 support and go directly to tier 2 support.
We simply receive faster response and updates on status of open cases as compared to Microsoft’s response to standard support requests initiated by customers that fall within Severity B parameters (ranging from no response commitment to NBD response. In This case Microsoft’s response to CHASSasia will be within 2 hours and ,4 hours for Severity C.
Round-the-clock system monitoring for performance and availability:
Monitor your full Cloud infrastructure and get a better control on the overall availability of your O365.
Monitor the services availability of Exchange, processing regular synthetic transactions to Exchange Online
Identify infrastructure and network/Intranet issues that impact the service delivered to your end-users.
7 x 24 x 4 Tier 2 Incident Support
10 x Incident Support backed by Microsoft Signature Cloud Program.
Round the clock system monitoring for performance and availability with GSX Monitor & Analyzer for Exchange Online
Provide real insight on the quality of service delivered to your end user and increase Business line acceptance.
Synchronization Monitoring that ensure smooth synchronization between Active Directory and Office 365 and be alerted if any issues arise for faster resolution.
Advanced synthetic transactions through powerful end-user scenarios which simulate critical end users daily tasks and check the availability of exchange service by frequently controlling the execution time threshold.
Contact us today if you have a business need and would like to have a discussion on how we can work together.
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With more than 25 years of experience and stable growth, CHASSasia is recognized as one of the few Microsoft License Solution Providers (LSPs) that provides the most comprehensive end-to-end software licensing & management, consulting, professional services for system integration, enterprise cloud solution, managed security and services for key vertical markets in South-east Asia.